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How to Contact Crittora Support

Get expert support via email from our friendly team.

As a Crittora customer, you want world-class assistance. We want to give that to you! Our team is made up of real, friendly humans who love answering your questions! Contact us at support@crittora.com and we'll get back to you within 4 hours during business hours.

We work hard to help you out

When you email us at support@crittora.com, we may need to ask you questions, collect screenshots, and gather additional information to address your question effectively. We'll work with you through email to resolve any issues you encounter.

We want to help you understand the product and address any issues that you may run into as quickly as possible. We also love hearing your feedback and suggestions to improve Crittora!

Contact Methods

Email Support

Primary

Send us a detailed message and we'll get back to you within 4 hours during business hours.

support@crittora.com
Send Email

We're also working smart

To provide quality support for all of our customers, we focus on email-based support as the most effective way to deliver it.

We focus on email-based support because…

  • Quick Account Access

    We can quickly view your account details, activity, system details, and other information so that we can troubleshoot effectively.

  • Visual Troubleshooting

    Email allows us to share screenshots, documentation, and detailed instructions to show you exactly what to do.

  • Detailed Records

    We keep detailed records of all email communications. This way, nothing gets lost, you won't have to ask repeated questions, and we can escalate your issue efficiently if needed.

  • Convenient Communication

    Email support allows you to reach out when convenient for you, and we'll respond within 4 hours during business hours.

Support Hours & Availability

Email Support

Business Hours
Monday - Friday: 9 AM - 6 PM EST
Response time: 4 hours

Email: support@crittora.com

Our Support Team

Our dedicated support team is ready to help you with any questions or issues you may have. Simply email us at support@crittora.com and we'll respond within 4 hours during business hours.

Our team consists of experienced technical specialists who understand the Crittora platform and can help you get the most out of our services.

Security & Privacy

Secure Communication

All email communications are encrypted and secure. We never ask for your API keys or passwords via email.

Privacy Protection

Your data and email conversations are protected by our privacy policy. We only access information necessary to resolve your issue.

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